Last Updated: 14/12/2025

Overview

Pure Haven Home Care LLC (“Pure Haven,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website (the “Site”), contact us, or use our online forms and services.

Information We Collect

Information you provide to us

When you fill out a form, request a consultation, call, email, or otherwise contact us, we may collect:

• Name

• Email address

• Phone number

• City/County or general location

• Service needs and scheduling preferences

• Any information you choose to include in your message

Sensitive information notice

Please do not submit sensitive medical or highly personal information through website forms unless we specifically request it through a secure method. If you choose to include such information, you are providing it voluntarily.

Information collected automatically

When you visit the Site, we may automatically collect:

• IP address (and general location derived from it)

• Device type, browser type, operating system

• Pages viewed, time spent, clicks, and referring/exit pages

• Cookies or similar tracking technologies (see “Cookies & Analytics”)

How We Use Information

We use your information to

• Respond to inquiries and provide requested information

• Schedule consultations and coordinate service discussions

• Improve our Site, content, and user experience

• Maintain Site security and prevent fraud/abuse

• Comply with legal obligations and enforce our policies

Marketing communications

If you request information, we may contact you by phone, email, or text to respond to your request. Where required, we will obtain consent for marketing communications. You can opt out at any time (see “Your Choices & Rights”).

Cookies & Analytics

Cookies

Cookies are small files stored on your device that help websites function and remember preferences. We may use cookies to:

• Support Site functionality

• Understand how visitors use the Site

• Improve performance and content

Analytics tools

We may use third-party analytics tools (such as website traffic measurement services) to understand Site usage. These tools may collect information like pages visited, time on page, and device/browser details.

Managing cookies

You can control cookies through your browser settings. Disabling cookies may affect certain Site features.

How We Share Information

We do not sell your personal information

We do not sell your personal information.

When we may share information

We may share information in limited circumstances, such as:

• Service providers who help operate our Site or communications (e.g., website hosting, form tools, email/SMS services), under confidentiality obligations

• Legal and compliance purposes, such as responding to lawful requests, court orders, or protecting rights, safety, and security

• Business operations if there is a merger, acquisition, or asset sale (your information may be transferred as part of that transaction)

Third-Party Links

External websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies separately.

Communications

Phone calls, emails, and texts

If you contact us by phone, email, or text, we may keep records of those communications to respond and provide support.

Opting out

You can opt out of promotional emails by using the unsubscribe link (if provided) or by contacting us. For text messages (if applicable), you can follow the opt-out instructions in the message.

Your Choices & Rights

Access, updates, and requests

Depending on where you live, you may have rights to request:

• Access to the personal information we hold about you

• Correction of inaccurate information

• Deletion of certain information

• Objection to or restriction of certain processing

How to make a request

To submit a privacy request, contact us using the details in the “Contact Us” section below. We may need to verify your identity before fulfilling requests.

Data Security

Security measures

We take reasonable administrative, technical, and physical measures to protect your information. However, no website or transmission method is 100% secure, and we cannot guarantee absolute security.

Data Retention

How long we keep information

We retain personal information only as long as necessary for the purposes described in this policy, including responding to requests, maintaining records, complying with legal obligations, and resolving disputes.

Children’s Privacy

Not intended for children

Our Site is not intended for children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us so we can delete it.

Changes to This Privacy Policy

Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

Contact Us

Questions or concerns

If you have questions about this Privacy Policy or your information, contact us:

Pure Haven Home Care LLC
Email: Care@purehavennj.org
Phone: 862-200-7433
Website: www.purehavennj.org